TERMS AND CONDITIONS

 

 GENERAL

  1. Send Gift Lahore do not write personal messages on cake itself, only on the greeting card.
  2. Complimentary greeting card will be delivered with every order.
  3. We do not offer time specific, midnight or same day deliveries on events and on holidays.
    1. Eid
    2. New Year
    3. Mother’s Day etc.
  4. Order received with incomplete or incorrect information will not be processed. We will contact you for confirmation. Send Gift Lahore does not accept any responsibility or costs for non-delivery to the intended recipient or losses in such circumstances.
  5. Orders time period of delivery would start once payment is received not on the basis of the time when the order is placed. 
  6. Any order pending due to an incorrect address, phone number not responding or consignee being unavailable will be considered as a closed case.
  7. Send Gift Lahore does not book or send anonymous gifts. We require the names of the sender and the receiver. Anonymous messages are also not entertained.
  8. Message given by sender instructions will be typed on the gift card exactly as provided, including names and spellings.
  9. For deliveries in public places such as hospitals and academic institutions, please provide an alternate number along with the actual number of the receiver. In case phone number is not responding or consignee being unavailable, it will be considered as a closed case. Full refund or VAS charges refund will not be issued in such cases.
  10. Our policy is an immediate refund in the event of a service failure on our part.
  11. We encourage and value your feedback & complaints. Please submit product reviews on our website.

REFUNDS

  1. If gift is delivered later than the selected delivery time (time specified delivery), due to weather conditions, law & order situation, any traffic conditions, and all sorts of unforeseen conditions, If the gift is delivered later than the selected delivery time (time specified delivery) due to any reason then the customer will be refunded only the extra delivery charges.
  2. For perishable items such as flowers, cakes, chocolates, fruits and mithai, Send Gift Lahore will deliver fresh products. First the recipient will be contacted, if the recipient is still unavailable, then refund will not be entertained.
  3. A customer cannot return the purchase once it is delivered. But if the product received is genuinely faulty, our team will replace the item or customer will be refunded a certain amount of the purchase. The product refund time is one month but usually, it takes approximately 2-3 working days. The time period depends upon the level of investigation involved for each case.
  4.  Order once placed cannot be refunded before delivery.
  5. Send Gift Lahore reserves all the rights to cancel any order.
  6. A Customer can lodge a complaint within 3 days of product delivery. Any refund or purchase after 3 days of delivery would not be entertained. This does not include rotten or damaged products.

PRODUCTS

  1. Products may vary slightly in appearance from pictures displayed on the website, especially in case of products with assorted designs / colors.
  2. Flowers and flower arrangements may vary slightly in terms of color and the types of flowers used, as per regional and seasonal availability. In case any item ordered is not available due to unforeseen circumstances we will immediately contact you for further instructions.
  3. Send Gift Lahore reserves the right to offer substitute products in case of unavailability.
  4. If the recipient agrees to pick up order later, Send Gift Lahore will not be responsible for the freshness of the product.
  5. Any complaint regarding the “taste” of the eatables which is based on personal likes or dislikes will not be entertained unless the product is rotten.